Showing posts with label CEM. Show all posts
Showing posts with label CEM. Show all posts

Monday, August 15, 2011

LiveCycle ES3 is now released as ADEP, lists open for business!


I have been debating how to write this message for a while and finally decided to make a brain dump to this blog and on the Google list.

As many of you know, Adobe has decided to retire the name LiveCycle for what would have constituted the ES3 release.  The new release is called the Adobe Digital Enterprise Platform (ADEP).  The Document Services side of the product itself will be very familiar to LiveCycle developers and components such as the server, WorkSpace and WorkBench/Designer are all present and well built.  

*******UPDATE*******
Adobe LiveCycle is BACK as a brand name!  For information on how to get the Adobe LiveCycle ES3 download, click here.  I no longer speak for Adobe however it appears that Adobe has returned to using the LiveCycle name for the product again.  Uberity Technology Corporation has also added a new section for LiveCycle Professional Services and LiveCycle Consulting.  I am glad the LiveCycle ES name is back
*********END*********

The great news is that it is available for download now!!! 

This leaves a quandary for the user group lists and I am going to make a suggestion.  There are two relevant lists for LiveCycle ES developers that will be affected as well as a new list for ADEP developers.

The first is the official Adobe LiveCycle Developer list.  This has well over 10,000 posts and is a great group.  For the last 5 years, a second list, the LiveCycle Developers List on Google's platform has been a community owned list and helped introduce thousands of new developers to LiveCycle.  We set this up originally as a community list based on a suggestion during a "Meet the Team" event at Adobe MAX in 2006 when it was disclosed that the then current LC lists were not working well for everyone.  There are hundreds of code samples and file downloads, all of which will available until August 31, 2011 (Google's limitation, not ours).  Please understand that this group is not an Adobe group, it is owned and run by the community. It is not any single person's decision to kill the group or move it.   I have moderated it and tried to keep spam from reaching members but it is not my list.  To re-iterate however, the official Adobe LiveCycle ES list at http://www.adobe.com/support/livecycle/ is also a wealth of knowledge.

Adobe has placed a huge emphasis on the developer knowledge exchange experience and has already set up a new list for ADEP users.  The ADEP Developer program is now open for business at http://www.adobe.com/devnet/enterprise-platform.html.  It also has a brand new list (URL below).

While it is not my decision, here is what I will recommend.  

All developers moving on to ADEP (a.k.a. LiveCycle ES3 and beyond) should sign up for the new developer center.  You can sign up at http://forums.adobe.com/community/adep (I made my first post today!). We want to avoid duplication and make sure there is a single consistent place to ask technical questions and be informed of new events etc.   PLEASE:  do not use the existing LiveCycle lists to discuss ADEP topics as this will lead to fragmentation of knowledge and duplication of effort.

While not my decision, I believe we should leave the existing LiveCycle Developers list on google until it becomes unnecessary based on low traffic or low membership.  It is important to recognize that not all customers will move on right away and I am not going to suggest we close the list as it still provides an important function.  While this list does somewhat duplicate the official Adobe LiveCycle lists, I know many of you have found it to be a great resource and nothing will change.  I will personally remain on that list as well.  It might be prudent to move over to the official Adobe list to consolidate the knowledge base into one area.

The last item I want to encourage you all to do is to consider downloading ADEP from the http://www.adobe.com/devnet/enterprise-platform.html site and attend Adobe MAX this year to learn all about the new features in various hands-on sessions.  We have put a lot of work into this release and it also communicates with the software formerly from Day Software.  There are architectural documents at the new ADEP developers center to explain how this all works.  I have a new course on ADEP that will teach you how to get started, which will be shared on the new ADEP list.

The Adobe official LiveCycle ES lists are going to operate as normal to service existing LiveCycle ES developers.

Thank you for all being part of this great ride and I hope you will jump on board with ADEP and continue to learn more!  Sometimes it is hard to let something you have grown and nurtured wither over time.  I urge you to look at the bigger picture and the fact we are all part of the coolest tech community on the planet.  Long live the "LiveCycle/ADEP" developers!!   

Duane Nickull

Friday, April 01, 2011

Adobe Launches new CEM Software!


After being under the embargo until Mar 31, I can finally talk publicly about Adobe CEM!  Part of the next evolution of enterprise architecture, Customer Experience Management (CEM) is a principle that applies to the user’s experience over the complete lifecycle of their relationship with an enterprise.  Opposed to UX (User Experience), CEM covers more than one system.  Architects who apply UX principles often only work with one system or process at a time, hence are not able to gauge a customer's overall experience.  This covers a continuum of phases, which may be non-sequentially or even concurrently in effect including awareness, attraction, interaction, transaction, servicing, collaboration, and advocacy.  The result of a great customer experience is a positive advocacy while the result of a negative experience is a negative advocacy.

The underlying technology is built on a new markup declaration named UXML (User Experience Markup Language, a markup based on the W3C XML format.  UXML is also built off a new First Order of Logic (FOL) model that helps companies recognize where overlap in interactions occur.  Using this data-centric modeling approach, you might notice, for example, that your web-based forms are sometimes asking customers for information you already possess on them.  Not asking the customer for the same information twice again means a better experience for your customers.  This in turn makes them more likely to be positive advocates for your enterprise.

Another aspect of the core technology behind CEM is the SCHISM engine.  The Social Content Holistic Index Sharing of data and Metadata (SCHISM) helps enterprises reconcile data from several disparate systems or even non-system silos such as call center metrics.  The context engine helps preserve the true semantics of the data so that knowledge workers using the Complex Binary Shell (Complex-BS) have the correct data to serve customers in a way that will make them smile.

While this sounds all very confusing and abstract, the software is easy to install.  You simply insert the first DVD shown below and hit “install” and CEM will do everything for you.  Your customers will become rich, famous, and instantly good looking and thank you for it.   You will be rich, famous and featured in People Magazine as a direct result.  Everybody will be happy.



To find out more about this exciting product visit by the end of today, April 1: http://blogs.adobe.com/experiencedelivers/about-us/

Saturday, October 23, 2010

Catch me if you can in LA and win Prizes!

Find me at Adobe MAX, have your photo taken with me and win tons of really cool prizes!

That's correct. The “I’m With Adobe CEM” photo contest is simple. Find me at MAX. I’ll be carrying a sign that says “I’m With Adobe CEM.” Take your photo with me and tweet the pic to our @AdobeCEM Twitter handle to be entered to win. Full details are here.

If you find me, you can also get one of 99 exclusive LiveCycle ES Developer tattoos!  All you have to do is show me you're registered for at least one LiveCycle ES session and say the magic passphrase.  If you don't know the passphrase, you may have to do some searching.  It is linked to the outcome of the best hockey game ever, the 2010 Olympic finals between Canada and the USA!

If you have not registered for a LiveCycle ES session yet, I'll be at this really cool one Monday from 5:00 - 6:30 PM called Extending LiveCycle ES for Java Developers and we still have a few seats left!

That's it.  Now I am going to disguise myself and start running really fast.  Catch me if you can!