RANT: Rogers Home Phone Sucks!!!

I came back from Ottawa today and found that my home business phone had been disconnected by Rogers.ca. I checked and actually re-paid the full balance of the last bill, thinking I had somehow missed it. Upon closer inspection, it turns out I have already paid the bill - TWICE!!! I challenge Rogers to prove otherwise as I have the records! As a result, I really feel everyone needs to know how really sad Rogers customer service is.

I got on the phone with "M", a representative. She is obviously in a call centre because she cannot grasp simple facts like people need their business lines to survive and lines that are errantly disconnected should be immediately re-connected. Her "manager" has to approve it and make the transfer but their internal system crashed.

Rogers is not quite as bad as Telus, but they are getting close. Shaw Cable on the other hand is a shining example of great customer service. At Shaw, a human actually answers the phone. When I phone the number printed on my Rogers bill, I get transferred to between 2-5 people before someone from the "right" department can attempt to understand. This reflects really badly on their ability to survive long term IMO as it both wastes their employees' valuable hours and annoys customers.

I am left in the lurch right now, having paid over $300 when I actually owe less than $200 and I'm still without a phone. Will update later.

Don't do business with Rogers for home phone if you do not have to. Same for Telus.