DACI is a model is to clarify roles in a decision making process. DACI's four primary roles make it clear who has approval authority, who needs to be consulted before a decision is made and who needs to be informed once a decision has been made. It is used in Six Sigma projects and in other project management applications and can be used for general business operations as well. DACI is an acronym standing for Driver, Approver, Contributor and Informed.
The same model is also called RACI by some and defined as a reponsibility assignment matrix. According to Wikipedia:
Responsible Those who do the work to achieve the task. There is a cardinality of at least one role with a participation type of responsible, although others can be delegated to assist in the work. Under DACI the Driver is usually a single person or entity.
Accountable (under the DACI model called "Approver", is the person or entity who has final approving authority). The one ultimately answerable for the correct and thorough completion of the deliverable or task, and the one who delegates the work to those responsible. In other words, an accountable must sign off (approve) on work that responsible provides. There must be only one accountable specified for each task or deliverable.
Consulted (sometimes counsel) Those whose opinions or input are sought, typically subject matter experts; and with whom there is two-way communication.
Informed Those who are kept up-to-date on progress, often only on completion of the task or deliverable; and with whom there is just one-way communication.
While the model is usually done as an informal collaboration, Whispr is a platform that facilitates the process of using DACI or RACI.
- People know what is expected of them and are more focused on those tasks;
- People do not waste time doing tasks or providing input that is not requested of them.
- Your email boxes are unmanageable (Constantly looking at email yet getting nothing done); or
- You know there is something wrong but no one has a solution for it nor has anyone discussed this in a way that reaches you; or
- You feel you are falling behind instead of getting tasks done sometimes. Spinning wheels; or
- You feel like you have good ideas that are squashed by incompetent managers; and/or
- YOu feel like people with bad ideas are steering your group or company over a cliff; then